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Frequently Asked Questions
When can a customer schedule an
appointment?
We provide delivery and assembly services 6 days a week. Evening and Sunday
requests are accommodated where possible. Please note that we only MAKE
appointments Monday through Friday as specified below.
How does a
customer place an order with Jez Enterprises?
Once your product is in the home or office, call 1-877-242-0749. Customer
service hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. (CST).
Customers please provide the model number and/or sku from your receipt. You
may also place an assembly request from our convenient
on-line e-mail form.
How does a store place an order for display assembly or maintenance?
Simply call our toll-free number listed above or complete
the e-mail form. Please have the manufacturer's name and model number
and/or SKU available when calling. Please provide a preferred date for
assembly or repair.
Is there a minimum order?
Yes. There is a minimum assembly fee of $95.
How does a customer pay for services?
Customer may pay with MasterCard, Visa, or Discover
cards.
Can specific appointment times be made?
A morning or afternoon preference will be noted when the order is taken.
Who do you call to change or cancel an appointment?
When changing your appointment, the customer will be instructed to call
customer service at 1-877-242-0749. Customer should provide the assigned
work order number whenever possible.
Will the technician move the product?
Technicians will NOT move product either before or after assembly. The
product should be placed in the area where it is to be assembled PRIOR to
the assembler's arrival. The customer is responsible for having the item(s)
placed where the assembly is to take place.
How long does a service call take?
Assembly times vary depending upon the number and size of the pieces. Ask
the technician for an estimated completion time.
Will technicians remove packaging materials?
Technician will NOT remove cartons from the premises; however, they will
break them down and place them near the designated on-premises trash bin.
Does Jez Enterprises warrant its work?
Jez Enterprises provides a 30-day warranty of assembly workmanship from the
date of assembly. This does not supersede the manufacturer's warranty on
the product itself.
Who do I call if I have a problem?
Call customer service at 1-877-242-0749.
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